Privacy Policy

Attention to queries and contact

Purpose: respond to queries, requests for information, communications received and messages sent by the user.

Legal basis: consent of the user when sending the query and, where appropriate, application of pre-contractual measures requested by the interested party.

Processed data: name, surname, telephone number, email, content of the message and data provided voluntarily.

This purpose includes the attention of queries received both through the web form and by email, telephone, WhatsApp or other enabled channels, as well as the internal coordination between Cardiovascular Excellence S.L., Fundación FIC and the professionals or entities necessary to adequately respond to the request.

Appointment request management

Purpose: manage appointment requests, coordinate contact with the user, organize the requested care and make communications related to said request.

Legal basis: consent, application of pre-contractual or contractual measures and, where appropriate, provision of requested health or care services.

Processed data: identification data, contact data, contact preferences, data provided in the request and, if the user communicates them, data related to health.

This purpose includes the orientation and referral of the request to the specialist, medical area, professional, consultation, center or corresponding entity, based on the information provided by the user and the internal organization of Red Cardiovascular Internacional.

Submission of the form or initial communication by telephone, email or WhatsApp does not imply the automatic confirmation of an appointment or the immediate provision of healthcare. The request will be reviewed to contact the user and guide the most appropriate care circuit.

Customer service by phone and WhatsApp

Purpose: respond to communications initiated by the user, resolve questions, coordinate requests for information or appointments and maintain communications related to the requested care.

Legal basis: user consent when initiating or maintaining communication and, where appropriate, application of pre-contractual or contractual measures.

Usage warning: It is recommended not to send especially sensitive clinical information, complete medical documentation, third party data or information that is not necessary for the initial management of the consultation via WhatsApp.

Communications received by telephone or WhatsApp may be attended to and recorded by Fundación FIC as co-responsible for the treatment, with the purpose of managing the request, monitoring, coordinating the response and documenting the procedures carried out.

Administrative management and legal compliance

Purpose: manage contractual or pre-contractual relationships, administrative, accounting, fiscal, health or legal obligations that may arise from the relationship with the user.

Legal basis: execution of contract, compliance with legal obligations and legitimate interest in the ordinary management of the activity.

Recipients: public administrations, competent authorities, technological providers or professionals necessary for the provision of the service, when there is sufficient legal or contractual authorization.

Conservation

The data will be kept for the time necessary to meet the purpose for which it was collected and, subsequently, during the legally required conservation, blocking or prescription periods.

Requests for information or contact may be kept for the time necessary to prove the attention provided and manage possible resulting responsibilities.

The data collected through forms, telephone, WhatsApp, email or other channels may be kept in databases, internal management tools or protected records for the time necessary to process the request, track it, accredit the care provided and address possible liabilities. The consents granted for commercial communications will be kept as long as the user does not withdraw their consent and for the periods necessary to prove the legality of the sending of said communications.

Recipients

No data will be transferred to third parties except legal obligation, regulatory authorization, need for the provision or management of requested services, intervention of technological or professional providers, or existence of consent of the interested party.

Providers who access personal data on behalf of Cardiovascular Excellence S.L. They must act in accordance with the instructions of the person responsible and the agreements required by the applicable regulations.

The data may be accessed, depending on each request and when necessary for its management, by Cardiovascular Excellence S.L., Fundación FIC, medical professionals integrated or linked to Red Cardiovascular Internacional, consultations, corresponding health centers or entities, technology providers, email providers, web hosting, maintenance, security, forms, databases, anti-spam tools, messaging or communication services, as well as public administrations, competent authorities or third parties when there is a legal obligation or sufficient legitimizing basis.

In the case of commercial communications accepted by the user, the contact data and proof of consent may be processed by Cardiovascular Excellence S.L. and Fundación FIC for the indicated informative or commercial purposes, without implying the use of clinical data or health information for said communications except for sufficient legal basis and specific consent when appropriate.

Security measures

Cardiovascular Excellence S.L. will apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or accidental or unlawful destruction.

In the case of data related to health, reinforced guarantees will be applied in accordance with its nature and the applicable regulations.

The co-responsible entities must apply security measures appropriate to the especially sensitive nature that the data processed may have, including access control, encryption of media or files when appropriate, strong passwords, limitation of authorized users, secure conservation, protected backup copies, internal communication protocols and secure deletion of data when they are no longer necessary.

If spreadsheets or other internal records are used to manage requests received by phone or WhatsApp, they must be kept encrypted, with restricted access, without insecure sending by email and with clear rules for updating, retention and deletion.

Automated decisions

There is no provision for the adoption of automated decisions with legal effects or that significantly affect the user based on the data collected through the ordinary contact channels of this website.

Mandatory checkbox required to submit the request

I have read the Privacy Policy and request that Cardiovascular Excellence S.L. and Fundación FIC process my data to manage my query or appointment request, contact me, track my request and direct me to the corresponding specialist, medical area or care circuit. I understand that this form should not be used for medical emergencies and that I should only include health information necessary for the initial management of my request.

Optional checkbox for informational/commercial communications

I agree to receive informative and commercial communications from Cardiovascular Excellence S.L. and Fundación FIC on services, activities, courses, events, training, dissemination, health initiatives or projects related to the cardiovascular field. I may withdraw my consent at any time.

This box will be independent, will not be pre-checked and will not be necessary to send an inquiry or appointment request.